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AIRPORT LOUNGE NEWS

British Airways Concorde Room LHR
New look for British Airways Concorde Room LHR
2017-11-16

British Airways has revamped its flagship Concorde Room at Heathrow Terminal 5.

The refurbishment included re-upholstering iconic pieces of furniture, and adding new feature pieces to the room, all of which are illuminated by hand-blown glass lighting with bone linen shades and ochre silk linings.

The terrace, which is so popular with travellers thanks to its position overlooking the runway, features luxurious sofas and new elegant loungers.   

Mobile phone chargers are also on hand for travellers to ensure their devices are fully charged before they fly.

Carolina Martinoli, British Airways’ director of brand and customer experience, said: “In recent years we’ve invested in our lounges, including new ones in Boston and Gatwick South Terminal and revamped spaces in Edinburgh, Cape Town, Amsterdam, Belfast, Washington, Singapore and Dubai.
“We believe our customers will love the new look and feel of the Concorde Room, in particular the terrace that we have re-designed to create a private oasis in the middle of a bustling airport.”

Customers will still be able to dine before they fly in private booths with a full waiter service. If they wish to unwind ahead of their flight, private cabanas with a day bed and en-suite bathroom are available to book.

Cathay Pacific Lounge Singapre
Cathay Pacific’s new lounge in Singapore
2017-11-15

An innovative and seamless travel experience, in addition to a spectacular and spacious lounge, is what Cathay Pacific customers can look forward to. The new Terminal 4 at Singapore’s Changi Airport takes innovation to the next level by offering Cathay Pacific customers an integrated suite of self-service options, reducing queueing time and speeding up the process right through to boarding.

The opening of Terminal 4 coincides with the unveiling of a dedicated Cathay Pacific lounge, one of the airline’s largest lounges outside Hong Kong, with seating for more than 200 customers.

Similar in style to Cathay Pacific’s award-winning lounges at The Pier in Hong Kong, the new lounge provides a “living room” environment of understated luxury in which guests can relax, eat and work before their flight.

Designer furniture and lighting has been carefully selected for practicality, comfort and privacy, while the use of natural materials, plenty of greenery and artworks by local artists add to the lounge’s welcoming atmosphere.

There is also a strong focus on food and beverage services, with the dining area featuring Cathay Pacific’s iconic Noodle Bar, offering a selection of freshly prepared Asian dishes including its signature Dan Dan Noodles and local favorite, Singapore Laksa.  

Added Mr Hughes: “We place great value in listening to our customers and investing in products and services that are important to them. The lounge echoes the warmth, natural features and array of amenities that have proved so successful in many of our other lounges around the world, and we can’t wait to welcome our first guests upon the opening of Terminal 4.”

Now open: The Centurion Lounge at HKG
Now open: The Centurion Lounge at HKG
2017-10-19

American Express announced the expansion of its signature airport lounge network, The Centurion Lounge, with its new location in Hong Kong International Airport. It marks the first Centurion lounge in Asia.

“We are excited to introduce our first Centurion Lounge in Hong Kong, which continues to be a top destination for our Card Members and an epicenter for contemporary culture,” said Janey Whiteside, executive vice president and general manager of Global Charge Products, Benefits & Services, American Express.

The Centurion Lounge is located in Terminal 1. Covering approximately 8,000 sq. ft.  the lounge offers an expansive escape for Card Members to relax, refresh and reboot. The space features a unique selection of premium amenities, food and beverages inspired by the local culture.
Amenities include:

- A premium buffet featuring both locally and internationally inspired dishes.
- Example menu itemsA la carte menu designed by Michelin star chef, Lau Yiu Fai of Yan Toh Heen at the  InterContinental Hong Kong.
- A complimentary full bar with custom cocktails created by renowned mixologist Jim Meehan and wine selections handpicked by renowned wine authority Anthony Giglio
- Private phone areas and a meeting room, plus a workspace outfitted with a computer bar
- Restrooms and a private shower suite outfitted with L’Occitane amenities  
- A private area exclusively available for Centurion Members and their guests

Airport Lounge Europa T1 MUC
New look: Airport Lounge Europa at Munich Airport
2017-09-18

One of the popular lounges at Munich Airport appears in a brand new look. After extensive renovations, the former Europa Lounge reopened under the new name "Airport Lounge Europa".

The refurbished facility stand out for its transparent layout and its clear and open structure. On a total floor space of 200 sq.m., up to 44 guest may enjoy a quiet and relaxing oasis in exclusive surroundings, a buffet and bistro area as well as several TVs, newspapers and magazines, and more.

The lounge is accessible for travellers departing for destinations in the Schengen Zone via the entrance situated after Security Checks in Terminal 1, Modul D. The new lounge is open daily from 06:00 a.m. to 09:00 p.m..

Emirates Lounge Boston Airport
Emirates opens 41st dedicated lounge at Boston Airport
2017-08-16

Guests can now enjoy the haven of an Emirates Lounge with the opening of the airline’s 41st dedicated airport lounge at Boston Logan International Airport.

The Emirates Lounge is a dedicated space for passengers to relax, unwind, catch up on work and enjoy award-winning service and cuisine.
The interior design and décor in the dedicated Emirates Lounge is built around a new contemporary and fresh design. Located on the upper level of Terminal E, the lounge will overlook gate E – 11. The new Emirates Lounge will offer seating for up to 123 customers covering an area of 695 sq.m.. The lounge will provide premium passengers with a relaxing ambiance, luxurious facilities and amenities that include an exciting view of airport activity, LED TVs, comfortable leather armchairs, a choice of formal and relaxed seating, bespoke artwork, and a prayer room. To complete the relaxing travel experience, a new range of luxury spa products will also be available in the lounge from award-winning Irish brand VOYA. This skincare line includes hair & body wash, conditioner, hand cream and hand wash.

What’s more, the lounge will feature a dedicated dining area with a choice of bar seating, an extensive menu of complimentary hot and cold gourmet buffet, including local and international dishes, and an extensive beverage service including wines from reputable American vineyards. While in the lounge, customers will enjoy shower facilities, a fully equipped business center with state of the art touch screen workstations along with complimentary Wi-Fi service within the lounge. Passengers will be able to board directly from the lounge.

ORD United Airlines Poalris Lounge
1st United Polaris Lounge at Chicago O`Hare
2017-08-09

Chicago O`Hare is home to the first United Polaris Lounge, near gate C18. The new facility is an oasis of thoughtful design and furnishings, including the custom art installation “North Star Chicago” by artist Wolfgang Buttress. Guests wil find signature seats that offer a private place to relax or get some work done. They feature pull-out desks, integrated AC and USB power, and table-mounted lamps.

Guests may enjoy an extensive selection of hot and cold à la carte offerings from the buffet. A modern bar area offers specially curated wines, premium spirits, craft beer selections and handcrafted cocktails, which can be paired with meals or enjoyed on their own. There is even the option to select a seated pre-flight dining service for a full, restaurant-quality meal before boarding.

Concierge representatives are available in the United Polaris lounge to help make dinner reservations, purchase entertainment tickets, arrange for a rental car or provide other travel assistance.

Within a starry lit hallway are shower suites to freshen up. Tucked away from the rest of the United Polaris lounge, there`s a soothing place to rest on day beds with blankets and pillows. Soft lighting and gentle white noise add just the right ambience in these cozy spaces.

Lounge Impression
Air New Zealand`s expansive Melbourne lounge
2017-05-15

Air New Zealand welcomes customers into its new-look lounge at Melbourne International Airport. 

Located on the ground floor of the airport terminal, the lounge carries an ultra-modern design.

The lounge offers five different spaces for up to 249 guests, allowing customers to relax and refresh or get some work done. A self-service food buffet, two self-service drink stations and a barista station are also available.
 
Air New Zealand General Manager Customer Experience Anita Hawthorne says the airline is committed to improving the customer experience and is proud to be able to offer customers flying out of Melbourne a new lounge space with 50 percent more seating than the previous lounge.

"The airline has been investing heavily in the Australian market and promoting its services through its 'Better Way to Fly' campaign starring Dave the goose which encourages Australians to travel Air New Zealand to North and South America.

"It's also clear Australians love the Air New Zealand products and services after recently taking out the number one spot in AMR's 2017 Australia Corporate Reputation Index so we look forward to welcoming customers to our new lounge."

Qantas Business Lounge Domestic
Qantas new lounge experience in Brisbane
2017-03-16

Qantas has opened the doors to its new Domestic Business Lounge at Brisbane Airport,  Domestic Terminal.

The Domestic Business Lounge is 30 percent larger than the previous facility with a luxurious design inspired by the beauty of Queensland’s landscape. It also boasts a number of dining features including a cantina serving fresh Mexican dishes.

“This investment is all about offering our customers a premium experience from the moment they arrive at the airport,” said Qantas Head of Domestic Lounges Helen Gray.

“Customers tell us that being able to enjoy a relaxing space with top quality food and wine prior to flying is high on their list when it comes to creating the ideal lounge experience.

“Qantas lounges are often named among the world’s best. We’re really proud of the new lounges we’ve recently opened in Singapore, Hong Kong, Los Angeles and Perth – and we’re excited to bring this successful formula to our customers in Brisbane.”

Offering seating for more than 350 guests, Woods Bagot has designed a space using local materials and a colour palette inspired by Moreton Bay at twilight. Planting and natural light has been maximised to reflect the bright outdoor Queensland lifestyle.

Qantas Creative Director of Food, Beverage & Service Neil Perry has designed seasonal menus and introduced a new dining feature, The Cantina, serving freshly made Mexican dishes including empanadas, soft corn tacos, roast sweetcorn and quesadillas.

The lounge will feature a full bar serving premium Australian wines, Rockpool Mixologist-designed cocktails and craft beer, and a wine bar open from midday. There is an all-day barista Vittoria coffee and a hydration station – Quench – a concept focusing on hydration before flying by serving non-alcoholic beverages including a Rockpool signature tisane blend and infused water. A generous fresh hot and cold buffet  as well as a stylish new communal coffee bar within the lounge precinct are also available.

The lounge features a work zone with wireless printing, power and data outlets throughout, Wi-Fi, TVs, shower suites with ASPAR by Aurora skincare products.

Premium Lounge Entry is located on Level 1 and open seven days a week, one hour prior to the first Qantas departure.

Qantas currently operates five Business Lounges in Brisbane, Sydney, Melbourne, Canberra and Perth.

Cathay Pacific Lounge T3
Cathay Pacific reopens Heathrow lounge
2016-12-12

Cathay Pacific Lounge at London Heathrow Airport Terminal 3 officially opens its doors after extensive renovation on Wednesday, 7 December. It features separate First and Business Class areas and is the only Cathay Pacific lounge outside of Hong Kong. These distinct zones include artwork from Chinese artist Han Feng along with a contemporary Asian aesthetic. At 1,200 sq.m., the new lounge is 30 percent  larger than its predecessor. Floor-to-ceiling windows offer panoramic views of the airport`s apron and northerly runway.

Cathay Pacific General Manager Product James Evans said: “At Cathay Pacific, we care about our passengers’ experience at every stage of their journey – from the moment they arrive at the airport until they reach their destination – and our exciting new Heathrow lounge was designed to enable our customers to travel well.  Our aim was to provide our passengers with a tranquil haven to relax before boarding their flights to Hong Kong and we hope our customers are as enthusiastic about the new lounge as we are.”

Neil Glenn, Cathay Pacific General Manager Europe, added: “We want to ensure that our passengers have a memorable journey with us from the moment they arrive at the airport until they reach their end destination. We are really excited about the enhanced experience the new design and facilities will offer our customers and look forward to welcoming them back into our lounge.”

With careful attention on food and beverage, the lounge features The Pantry, where guests can enjoy grab and go delicacies with items changing throughout the day in addition to The Dining Room which offers table service with freshly prepared dishes made-to-order by the chef.

Business Class passengers will be able to try the Cathay Pacific`s signature Noodle Bar offering authentic Chinese delights, and The Food Hall, which serves a wide range of Western and international dishes, including traditional British fare. A full-service bar is also available to enjoy a pre-flight aperitif.

The lounge is further equipped with bespoke Solo Chairs, eight shower suites and a work area "The Bureau".

Cathay Pacific`s Heathrow lounge is open from 05:30 a.m. Monday to Saturday and 07:30 a.m. on Sunday until 10:30 p.m..

First Look: New United Club at LAX
First Look: New United Club at LAX
2016-11-30

United Airlines gave a sneak peek of its new United Club at Los Angeles International Airport which will open on December 6. Located in Terminal 7, Concourse 8, the 20,000 sq.ft. space is one of the airline`s largest and most stylish. Features include a gourmet kitchen and bar offering expanded food and beverage options, comfortable seating areas and panoramic views of the airport, the Hollywood Hills and Los Angeles skyline. Taking advantage of the city`s year-round-weather, the club provides a spacious and scenic outdoor terrace where guests can relax with a drin or a meal alfresco.

"When you think of Los Angeles, you think of glamour and sophistication, and this new United Club certainly reflects that," said Julia Haywood, the airline's executive vice president and chief commercial officer. "LAX is a key piece of our global route network, and we're incredibly proud that it will house one of our finest United Clubs. Aesthetically, it's unlike any other, with panoramic views of the city and an outdoor terrace. These unique amenities – along with fresh food, wine menus, craft cocktails and, most importantly, exceptional service and hospitality for our customers – will elevate the entire experience to something that will truly impress and delight visitors."

worldwide
LATEST REVIEWS
British Airways Galleries Lounge
British Airways Galleries Lounge
Munich
"Finally some new furniture...."

This Lounge accommodates up to 70 guests on a total floor space of 300 sq.m. Comfortable seating is provided throughout the lounge - furnished with exclusively designed...

reviewed by Meilensammler | Date of visit: 2017-08-08
Singapore Airlines SilverKris Business Lounge
Singapore Airlines SilverKris...
Hong Kong
"Nice food selection"

On a floor space of 913 sq.m., this lounge is divided into several distinct personal spaces in modern surroundings. Individual pods as well as high-backed chairs underline...

reviewed by Meilensammler | Date of visit: 2016-04-11
Thai Airways Royal Silk Lounge Conc. D
Thai Airways Royal Silk Lounge...
Bangkok Suvarnabhumi
"Lounge gets older..."

A floor space of 2,410 sq.m. has been allocated to accommodate 314 passengers. Comfortable seating are arranged in stylish surroundings.

reviewed by Meilensammler | Date of visit: 2017-02-01
American Airlines Flagship Lounge T8
American Airlines Flagship Lounge T8
New York John F. Kennedy
"Fantastic lounge"

Guests have the option to relax in one of the 310 seats, including  a variety of new solo seats with both privacy and access to power for working on a laptop or...

reviewed by Meilensammler | Date of visit: 2017-05-15
American Airlines Admirals T8/Club Conc. C
American Airlines Admirals...
New York John F. Kennedy
"Use the Quite Area..."

The Admirals Club features a seating capacity of 165 on a floor space of 11,300 sq.ft. A large wall of windows overlooks the airport and American’s gates and planes....

reviewed by Meilensammler | Date of visit: 2017-05-15
Bangkok Airways Boutique Lounge Dom.
Bangkok Airways Boutique Lounge Dom.
Bangkok Suvarnabhumi
"Quite crowded"

Light and fresh lounge with views onto the apron.  It is a fairly compact lounge with few seating options including armchairs.

reviewed by Meilensammler | Date of visit: 2017-01-27
17 I 02 Lounge
17 I 02 Lounge
Pristina
"Small but mighty"

Various seatings are arranged in an open lounge area.

reviewed by Niki | Date of visit: 2017-07-17
Swiss Business Lounge E
Swiss Business Lounge E
Zurich
"One of the nicest business lounges"

On a total floor space of 1,200 sq.m., this lounge area features 200 seats and a terrace with additional 129 sq.m.. Guests can spend time in the working zones, or in quiet...

reviewed by Meilensammler | Date of visit: 2016-04-08
Star Alliance First Class Lounge
Star Alliance First Class Lounge
Los Angeles
"Just a small room"

This lounge provides comfortable seating for up to 42 guest as well as four dining tables in the back of the room. The First Class Lounge area is connected to the Business...

reviewed by Meilensammler | Date of visit: 2016-12-19
Thai Airways Royal Silk Lounge
Thai Airways Royal Silk Lounge
Kathmandu
"Very average place"

On 160 sq.m., this lounge provides a seating capacity for about 55 passengers.

reviewed by Meilensammler | Date of visit: 2016-11-07